Delivery Methods & Rates
Please Note : Australia Post is experiencing delays due to Covid-19 Lock-downs and increased request for their service. We value and appreciate your patience with these uncontrollable delays.
|Orders Under $50||Orders Over $50|
|Australia Post Standard
(1-7 business days*)
|Australia Post Express
(1-3 business days*)
Please note: if your order has been sent to the wrong address, we will do our very best to recover and redirect it. However, if an incorrect shipping address was stipulated in the order, a charge of $19.95 for re-sending the order and handling must be paid prior to order being resent. If the order is cancelled prior to re sending, we will refund the order minus a $19.95 postage and handling fee.
Unfortunately, at this time, we do not ship internationally.
Click & Collect
Collect your order for free from our office in Kedron, QLD. Your order is available for pick up once you have received your order confirmation. Upon arrival, please quote your full name & order number.
Collection times: Mon-Fri 9:00-3:30pm AEST
Address: 8 Mitchell Street, Kedron 4031
Attempt to dispatch within 24 Hours
Order before 12:00pm AEST Mon-Fri for same day dispatch depending on stock availability. Note: in-stock items only, excluding public holidays,weekends, special events and sales promotions). Any orders received after 12:00pm AEST Mon-Fri or orders placed on weekends or public holidays will be processed and dispatched the next business day. Should we experience any delays in processing your order we will contact you within one business day by email or phone.
Estimated shipping time-frames are based on metro areas within Australia. Please note some areas within WA, TAS, NT may take up to 10 business days with Australia Post Standard. For more information on shipping, visit the Australia Post Delivery Speeds & Coverage Page.
Tracking your order
All Soho Skincare orders receive a tracking number. Once your order has been processed, you will be emailed a shipping confirmation with your tracking number.
Once an order is in transit, our customers assume the responsibility to track their parcel by entering their tracking number via Australia Post E-Parcel portal. Should you experience any issues, please feel free to contact us and we will make it our every effort to help track your parcel.
Transit Insurance & Lost Parcels
Free postage insurance is provided for all orders unless you have given the authority to leave on delivery when placing your order. Please contact us with your order full name, order number and tracking information & our customer care team will help assist you in locating your parcel.
In the event that AusPost damages your order, you can get a refund up to $100 dollars by taking your damaged parcel with product and proof of purchased value.
Please note: Australia Post investigations may take up to 10 business days. We appreciate your patience in this rare event. We will endeavour to help you locate your order for delivery, pick up or resend your order based on Australia Post’s investigation.
It is the responsibility of the purchaser to provide accurate and correct information when placing their order, including an email address, a mobile number, and a current, clear and detailed shipping address.
If the customer specifies signature on delivery, and is not at shipping location to accept, it is the customer’s responsibility to collect their parcel from the local post office which it was sent. If the parcel is then returned to sender, a charge of $19.95 will be charged to the customer in order for the parcel to be re-dispatched. If the customer cancels their order, a charge of $19.95 will be deducted from their refund for postage and handling.
Business addresses must have a business name and attention to name attached. If the business address is a multilevel building, please include the level of the business and a business daytime phone number.
Should the customer’s choice of postage is not available for their shipping address, Soho Skincare reserves the right to change the shipping method to another carrier.
If the customer gives Soho Skin Management an authority to leave their parcel unattended, the customer assumes responsibility for any loss or damage.