We offer a 30 Day Returns Policy.
Please contact us within 30 days of your
order date if you wish to exchange or refund any item that you have purchased
from us.
Please note that this Returns Policy is subject to change, however,
your statutory rights are in no way diminished by this Returns Policy. Please
ensure that you check the contents of your order upon receipt before using any
products.

 

If there are any discrepancies or issues with your order, we (Soho Skincare)
need to be advised immediately, this will enable us to investigate further.
Please contact Soho Skincare before attempting to return your order, or any
part of your order.

 

A Return Authorisation Number needs to be authorised by one of our Customer
Service Team members prior to return.
Without this Return Authorisation we cannot accept your return.

 

Alternatively, Returns Authorisation can be requested by:
Calling our
Customer Service Team on 1300 452 889, or
emailing our Customer Service Team at
clinic_enquiries@sohoskincare.com.au

 

Our Customer Service Team will happily assist you with your return for any of
the reasons below.

 

 

Change Of Mind Returns Incur An Administration Fee of $25

Administration fee deducted from the amount requested to refund.

If you change your mind, we will request that this item/s be sent back to us
in original sale condition (unopened and unused).

8 Mitchell Street, Kedron, Qld, 4031

For change of mind returns, the customer must cover the cost of shipping.

We take no responsibility for items lost in to post. You will need to take this up with the delivery service you enlisted to receive compensation.

It is recommended that you use a trackable method of delivery
which insures you for the value of the goods. Soho Skincare does not take
responsibility for any damage or loss that may occur during transport or for the
non-delivery of the returned item/s.

If product is returned to Soho
Skincare damaged or used, we can resend the product back to you at a cost
of $25.00 postage and handling.

Once we have received item/s in pristine condition,
unopened, and with all manufacturer’s seals intact, we will then arrange a
refund via your original payment method.

Refunds may take up to 7 business days.

 

 

If you experience an allergic reaction to a product that you’ve
purchased from Soho Skincare, please contact us immediately.

Soho Skincare does not take responsibility for any advice you may receive
from any professional who is not affiliated with Soho Skincare.

Soho Skincare will need to gather additional information depending on the
brand with which you have had an allergic reaction too.

This may include:

A clear, current, and dated photograph of the affected area; A
current, dated letter from your doctor confirming the allergic reaction
is related to the product you purchased from Soho Skincare; and Any
additional information as specifically requested by our Supplier. In
addition to supplying the above information, we will request that this
product be sent back to us with no less than 10% used. The product must
be returned to us in order to investigate your claim.

You must package the product with its original protective
packaging, if the original packaging has been disposed of, another form
of protective packaging is required to protect the product in transit.
Once the product has been received by Soho Skincare, and our investigation shows a legitimate reaction, we will then
arrange a refund via your original payment method.

Refunds may take up to 7 business days.

 

 

If you have received an incorrect quantity, please contact us by:

Calling our Customer Service Team on 1300 452 889, or
Emailing our Customer Service Team at customer_service@sohoskincare.com.au.
We will then need to verify the weight against our records. Once verified, we will send the additional item/s to you via Express Post at no additional expense.

If the item is no longer available, we will then arrange a refund via your original payment method.

If you have received an incorrect item, we will request that this item be sent back to us (Soho Skincare), in pristine condition, using a prepaid return postage label which we will supply. You must package the product with its original protective packaging, if the original packaging has been disposed of, another form of protective packaging is required to protect the product in transit.

Once the item is received by Soho Skincare in a pristine condition, unopened, and with all manufacturer’s seals intact, we will then send the correct item/s to you via Express Post at no additional cost to you.

If the item is no longer available, we will then arrange a refund via your original payment method.

 

 

If you have received your order damaged, please be aware we, (Soho Skincare), take all precautions to prevent any damage to your order during transit.

Once the order leaves our office it becomes the responsibility or Australia Post.

Any issues with damaged items in transit will need to be addressed directly with Australia Post.

 

 

If you discover your product/s contain a manufacturing faulty, please contact Soho Skincare immediately.

We request that you send us photographs of the damaged/ faulty product/s. We then request the faulty product/s be returned using a prepaid return postage label which we will supply. You must package the product with its original protective packaging, if the original packaging has been disposed of, another form of protective packaging is required to protect the product in transit.

Once the product/s has been received by Soho Skincare and confirm the product is faulty, we will then replace damaged item/s, sending via Express Post at no additional cost to you.

Please note, if your item is found without fault, we can resend the product back to you at a cost of $25.00 postage and handling.

If the item is no longer available, we will then arrange a refund via your original payment method.