If you change your mind, we will request that this item be sent back to us
in original condition (unopened and unused). For change of mind returns, shipping labels are not provided and the customer must cover the cost of shipping.

It is recommended that you use a trackable method of delivery
which insures you for the value of the goods. Soho Skincare does not take
responsibility for any damage that may occur during transport or for the
non-delivery of the returned item/s. If product is returned to Soho
Skincare damaged or used, we can resend the product back to you at a cost
of $19.95 postage and handling, or we can hold in store until placement of
your next order.

Once we have received item/s in pristine condition,
unopened, and with all manufacturer’s seals intact, we will then arrange a
refund via your original payment method.

If you experience an allergic reaction to a product that you’ve
purchased from Soho Skincare, please contact us immediately. Soho
Skincare does not take responsibility for any advice you may receive
from any professional who is not affiliated with Soho Skincare.

Soho
Skincare will need to gather additional information depending on the
brand with which you have had an allergic reaction too. This may
include: A clear, current, and dated photograph of the affected area; A
current, dated letter from your doctor confirming the allergic reaction
is related to the product you purchased from Soho Skincare; and Any
additional information as specifically requested by our Supplier. In
addition to supplying the above information, we will request that this
product be sent back to us with no less than 20% used. The product must
be returned to us using a prepaid return postage label which we will
supply.

You must package the product with its original protective
packaging, if the original packaging has been disposed of, another form
of protective packaging is required to protect the product in transit.
Once the product has been received by Soho Skincare, we will then
arrange a refund via your original payment method.

If you have received an incorrect quantity, please contact us by:

Calling our Customer Service Team on 1300 452 889, or
Emailing our Customer Service Team at customer_service@sohoskincare.com.au.
We will then need to verify the weight against our records. Once verified, we will send the additional item/s to you via Express Post at no additional expense.

If the item is no longer available, we will then arrange a refund via your original payment method.

If you have received an incorrect item, we will request that this item be sent back to us (Soho Skincare), in pristine condition, using a prepaid return postage label which we will supply. You must package the product with its original protective packaging, if the original packaging has been disposed of, another form of protective packaging is required to protect the product in transit.

Once the item is received by Soho Skincare in a pristine condition, unopened, and with all manufacturer’s seals intact, we will then send the correct item/s to you via Express Post at no additional cost to you.

If the item is no longer available, we will then arrange a refund via your original payment method.

If you have received your order damaged, please be aware we, (Soho Skincare), take all precautions to prevent any damage to your order during transit. However, it is possible that damage may occur during transit, if this occurs please do not refuse delivery. Instead, accept delivery of your order and contact us immediately. Refusing delivery may result in delaying the parcel being returned to us, if this occurs a charge of $19.95 postage and handling will be required before we can resend and replace the damaged items.

We also request that you send us photographs of your damaged order. We will then request the damaged item/s be returned using a prepaid return postage label which we will supply. You must package the product with its original protective packaging as received from Australia Post.

Once the item/s are received by Soho Skincare, we will then replace damaged item/s, sending via Express Post at no additional cost to you.

If the item is no longer available, we will then arrange a refund via your original payment method.

If you discover your product/s is faulty, please contact Soho Skincare immediately.

We request that you send us photographs of the damaged product/s. We then request the faulty product/s be returned using a prepaid return postage label which we will supply. You must package the product with its original protective packaging, if the original packaging has been disposed of, another form of protective packaging is required to protect the product in transit.

Once the product/s has been received by Soho Skincare and confirm the product is faulty, we will then replace damaged item/s, sending via Express Post at no additional cost to you. Please note, if your item is found without fault, we can resend the product back to you at a cost of $19.95 postage and handling, or we can hold in store until placement of your next order.

If the item is no longer available, we will then arrange a refund via your original payment method.