Your Clinic Experience 2017-05-22T02:06:56+00:00

Your Clinic Experience

At Soho Skin Management it is our aim to give you clinical grade results in a luxurious salon environment.  Recognizing the need for a more nurturing clinical treatment with 5 star service and expert advice, Clinical Facialist Maree Andersen has customized the clinic experience to be your results driven haven from the outside world.  Having won industry awards as a result of her eye for detail, Maree personally consults with her clients and customizes each individual treatment to address your specific skin concerns, whilst delivering your treatment in a comfortable facial sequence.

Award Winning Customer Service

Our unique approach to clinical beauty has made us finalists in nationally recognized medispa awards and earned us customer service awards for excellence in professional advice, communication and outstanding, detailed customer service.  We only secure an appointment time slot to one guest for each Facialist, Laser Technician, Cosmetic injector or Skin Specialist ensuring you have little to no time waiting for your appointment.  We want you to feel comfortable so you will be given an exclusively allocated appointment with your requested practitioner, nail or brow specialist.

Booking Information

A $50 deposit is required to secure all appointments.  This ensures you receive the time and practitioner you request plus this deposit will either come off your treatment value on the day of your appointment or will be carried forward to secure your next scheduled appointment.  On booking a Gift Voucher appointment we ask that you quote the Voucher # to secure your reservation.

You will receive a confirmation SMS 48 hours prior to your appointment, so please reply with a YES promptly to avoid a cancellation fee.

Booking deposits do apply to online bookings.  You can either reply to your online facial booking confirmation email with your Credit Card details to secure your appointment time with your $50 deposit or you can await our reception staff to contact you via mobile to arrange the payment of the booking deposit.  All booking & cancellation policies apply to online bookings.

Online Bookings

For your convenience we have the option for you to book a facial online.  This is our preferred method of booking as it is convenient and easy for you to see all our available days & times.  Just click on the Online Bookings link on our individual treatments to access our facial schedule.  You can also easily upload treatment photos and notes to your account for our perusal prior to your treatment date, which will aid in a smooth consultation and treatment experience.

Cancellation Policy

We kindly ask that you give us more than 24 hours notice of your need to cancel or reschedule your appointment.  Your $50 deposit will be retained to cover staff expenses attached to your allotted appointment time if a cancellation is made within the 24hrs prior to your scheduled appointment time.
If in the instance you are paying with a Gift Voucher this $50 fee will be deducted from your voucher value.

Our schedule is the lifeblood of our business and as I am sure you can understand we still have staff and running expenses to cover even when our guests do not show for their appointment time slot.  Because of this it is necessary to charge No Show appointments out at 50% of the treatment value our client was scheduled to receive.  This applies to prepaid appointments also.

On Arrival

Please arrive 10 mins prior to your scheduled time slot.  This allows you to relax & complete any necessary consultation or consent forms required for your service.

As a courtesy to our facialists and other clinic guests please switch off your mobile phone on entry.
If you are late for your appointment, your appointment time will be limited as a courtesy to our next scheduled client.

Please Note:  We do not have child minding facilities so please arrange for a babysitter for your young children so you and our other guests may be able to fully enjoy your treatments.